Outbound Call Center


we serve our customers with top-notch outbound call center services and our proficiency has earned our global clientele. We follow a proven result oriented process with guaranteed value for money. And it's not just about money – our outbound BPO services have functioned as extensions of our customer companies and produced remarkable results

 

Inbound Call Center Services?
Here is a list of the outbound contact center services that we provide:

  • Telemarketing services
  • Lead generation services
  • Appointment setting services
  • Database services
  • Market intelligence services
  • Direct mail follow-up services

Our outbound sales call center professionals also have expertise in the following:

  • Product sales
  • Order taking
  • Customer support
  • Sales lead generation
  • Customer satisfaction surveys
  • Sales support
  • Order fulfillment
  • Conference & registration
  • 3rd party verification
  • Product launches
     

Your benefits in outsourcing outbound BPO services

  • You can save a huge 60% on operating costs, making a huge difference to your budget
  • You get a dedicated team of outbound call center agents who work on a 12x7x365 basis
  • All calls are monitored and recorded for your references
  • The quality of the calls are ensured by our managers and you can review the same on a real-time basis
  • Rigorous trainings are organized to make sure that our outbound employees are well versed in meeting your goals
  • High quality infrastructure at Alpha makes sure that the probability of system breakdowns are nearly zero

A typical outbound center agent from Alpha will be

  • Proficient in communication, selling and marketing
  • Well trained and experienced in outbound contact center services
  • A qualified graduate who is computer literate
  • Bound by a Non Disclosure Agreement to ensure security of information
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