CRM

Your customers are everywhere and, to serve them effectively, that’s where you need to be, too. Provide responsive, relevant, effective service—anywhere, any time, on any device. Inspire loyalty, empower agents, and drive service resolution. With our service capabilities, you can

  • Engage customers via their channel of choice across web, social, chat, and mobile, with full multichannel service capabilities.
     

  • Give your employees a single, unified tool to deliver fast, amazing customer service with the Unified Service Desk.
     

  • Help reduce service response times, improve case resolution, and increase customer self-service with a powerful Knowledge Base.
     

  • Manage and exceed customer entitlements and service level agreements (SLAs). Enable dynamic routing and queuing to help ensure you hit your service targets.
     

  • Empower your teams to move quickly to meet today’s customer expectations. The combined power of Yammer and Microsoft Dynamics can increase transparency and agility

 

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