Your customers are everywhere and, to serve them effectively,
that’s where you need to be, too. Provide responsive, relevant,
effective service—anywhere, any time, on any device. Inspire
loyalty, empower agents, and drive service resolution. With our
service capabilities, you can
Engage customers via their channel of choice across web, social,
chat, and mobile, with full multichannel service capabilities.
Give your employees a single, unified tool to deliver fast,
amazing customer service with the Unified Service Desk.
Help reduce service response times, improve case resolution, and
increase customer self-service with a powerful Knowledge Base.
Manage and exceed customer entitlements and service level
agreements (SLAs). Enable dynamic routing and queuing to help
ensure you hit your service targets.
Empower your teams to move quickly to meet today’s customer
expectations. The combined power of Yammer and Microsoft Dynamics
can increase transparency and agility