BPO & KPO
Driving Standardization and Differentiation in Outsourcing
Services with a tough economy putting pressures on margins and
technology empowered customers demanding best in class service,
companies are struggling to maintain profitability. Business
Process Outsourcing (BPO) is a strategic step for companies
looking to improve service levels, reduce costs, streamline
processes, improve process efficiencies, and gain access to
best-in-class processes without investing in requisite technology
Today, customers want to partner with BPO vendors who can add
value to their business and provide competitive differentiation.
To meet this need, BPO industry is evolving from a labor arbitrage
"Lift and Shift" model towards a value driven Utility model.
Business Process Outsourcing
We go beyond SLAs in our approach
to process outsourcing. Our industry leading process platform base
enables our customers to run standardized and efficient
operations. Our clients gain insights, business growth, and
measurable business impact through pre-built process asset based
solutions, industry focused platform BPO solutions, and integrated
IT BPO services. Our expertise lies in:
Pre-built Process Asset Based Solutions With a
focus on process improvements and business outcomes we have
developed over 25 productized solutions based on process assets
through a dedicated solution development organization.
Industry Focused & Platform Based Solutions -
Leveraging Accpl assets in Cloud, Mobility, and Alliances we
provide integrated IT and BPO SLAs and innovative
pricing/commercial models for our key clients.
Driving Predictable Business Outcomes -
Leveraging technology, tools, and analytics we help customers
transform operations onsite before shifting to vendor.
Investing in Industry Leading BPO Platform -
is a flexible, adaptable, and customizable BPO platform. It
supports 360 unique processes to deliver business outcomes,
institutionalize knowledge, ensure transparency, controls,
compliance, and drives down cost of operations.
Delivering Insights & Measurable Business Impact
through Business value meter – Our one stop shop tracks
and reports the value delivered to customer through process
Standardized Processes across Expanding Global
Locations – We deliver 12X7 operations through one
standardized global process and provide support in all major