The early years saw us primarily developing Call center
Solutions and CRM, but as markets began to develop, we began
offering a wide range of specialized solutions in BPO, KPO,
ERP, SCM, SFA, Field Service Management, Financial Services,
Creative Services, Data Entry Services, Engineering Services, MIS,
Research and Analytics, among others.
An increased bottom line, when combined with quality-centric
processes results in growth. Our growth story has been no less
dramatic: from a 4-person team in 2004 to a company that's
bubbling with creativity and zest, with multi-functional teams in
multiple locations working together as an extended arm of your
Alpha is committed to providing ongoing value to our customers.
We leverage technology and implement best practices, to provide a
range of high quality and cost-efficient Information Technology
Solutions, from global locations enabling customers achieve their
What you can expect from
We strive to make customers comfortable with outsourcing to
India by making the process seamless and hassle-free. The O2I team
always goes the extra mile to ensure that we are always there for
- Fast turnaround of project work
- Cost savings and increase in revenue
- Significant improvement in the productivity of your business
- ISO 9001 certified locations for assured quality standards
- Robust resource planning and retention mechanisms to ensure
- A Customer Engagement team to serve our customers 12 hours a
- A dedicated team that is focused on Project Management and
- A Quality evaluation team to ensure Contract and Project
metrics are followed
We have managed numerous outsourcing ventures, ranging from
Call Center and Healthcare services to CAD, Engineering, and
Research & Analysis services. .
- We understand your needs and apprehensions on outsourcing
- Excellent communication skills, both in written and spoken
- Outsourcing expertise—streamlined 5-step process
- Deep domain knowledge in diverse fields
- Strict adherence to quality standards and turnaround times
- Over 10 years of experience in serving global customers
- Excellence in executing short- and long-term projects to
your specific requirements
- Strategic delivery locations in outsourcing hotspots like
Bangalore and Chennai
- Exploiting the full potential of technology to serve
customers across the seas
A talented set of management grads, business analysts, customer
service reps, sales and marketing pros, graphic designers, writers
and other domain specialists comprise our energetic team.
Our management team brings together considerable talent and
experience in a variety of fields. Their extensive exposure to the
workings of international markets helps them clearly understand
the global perspectives of our customers.
We provide complete outsourcing solutions through a unique
- Situation Analysis: Analyzing your requirements to
identify the "outsource-able" components.
- Trial Program: We will carry out a trial program even
before the contract is signed.
- Transition Management: We ensure flawless performance
during the critical phase when your project is moved.
- Project Management: We manage both the business
aspects and the execution of your project.
- Customer Relationship Management: We make it easy for
you to do business with us.
Processes certified and validated by the International
Standards Organization drive the quality framework at our
organization. The idea of "Quality at Every Stage" is what drives
every project schedule here at Alpha. Every project, every
document and every proposed methodology is put to rigorous testing
and review across the services we operate. Every designer,
operator, and engineer knows what to do, how to do it, and when to
do it—there are no assumptions, because everything is documented
in pre-approved formats. These formats undergo dual-level
screening before they are passed on to the floor, along with
recommended workflows. Every delivery is checked against a
pre-agreed checklist to ensure compliance with quality targets.
We have state-of-the-art computing and communications
technology, with UPS for power backup, as well as our own power
generators in the event of power failure. The Internet and telecom
technologies in our delivery centers provide the perfect platform
for customer service and support on par with industry standards.
We use some of the latest security technologies to ensure data
integrity for our customers. Learn more about our advanced
Alpha, we are sensitive to customer concerns and ensure
absolute confidentiality and privacy of any information that is
given to us. Customers can specify their preferred mode of contact
with us, and we will not disclose their identity without their
express or written consent.
Experience the difference that a team of seasoned professionals
can make. At Alpha, we have the experience and ability to manage
every aspect of your outsourcing venture. Get every question
answered, validate every claim, visit our delivery centers and
learn about the benefits of working with Alpha. We promise that
you will begin to enjoy the freedom to focus on building your
business, while we efficiently manage your project and deliver
your back office needs.